Learn the Sales Skills you need to turn your prospects into customers. Its unique nature calls for a unique approach. Start by training your team member from the beginning of a call. On-Site Customer Service Training Workshops. Learn how to impress every visitor with Reception Skills. From creating a great first impression and transferring a call effectively through to controlling the conversation, the depth of your phone skills will affect on your customer. Falling Down – I want breakfast. Learn how to professionally handle Rude Customers. Never interrupt. Training videos are available / deliverable via: Streaming (Pay-Per Learner), DVD's with Facilitator Materials, Digital Videos on USB Flash drive… Each program in this comprehensive, five-part series addresses multiple customer service related issues. LEARN MORE. All Customer Service / … Some customer service professionals seem to have a natural instinct for this, but with effective training and reinforcement, this is a skill that can be learned. Effective training to develop this skill requires extensive role playing and feedback from a coach who has a good ear for hearing the customer… What makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple … Train your team online in just 5 minutes a day. The Guest, 2nd Edition Video A Media Partners Release. Your team can work … This website uses cookies to understand how you use our site and give you a better experience. From first impressions to after sales, they use humour to ensure anyone who … Visit www.nancyfriedman.com for full details. Each of our 32 video lessons covers a different aspect of Phone … Learn what hazards are and how to spot them. Free Download: 50 Customer Service Training Activities for Live Chat and Telephone Teams. We feel this series provides the best call center training money can buy. One of my favorite movies. Customer service training videos Help your team brush up on their customer service skills with these fun videos aimed at improving social skills and enhancing customer communication. Funny Customer Service. The greeting and the speed that the phone is picked up can determine the customer's overall impression of the experience. Discover how trust is earned, the reasons it falls apart and how it’s regained. What do you do when your customer has a problem? Order the Complete 12 DVD Telephone Doctor Customer … Learn the fundamental Restaurant Customer Service skills. Discover the techniques you can use to confidently converse with customers. All video lessons are included in your access. Training videos covering telephone courtesy by Kantola Productions. Customer Service Phone Training in The Internship. Therefore, one of the first steps to achieving effective customer service by phone is having trained employees that possess specific skills necessary when dealing with customers. Learn the skills you need to professionally Deal with Difficult Customers. Watch Anywhere, Anytime. 40 min Training Time. 32 Video Lessons. Learn how to deliver great customer service to co-workers, suppliers and others. http://www.engvid.com/ Do you work in customer service? A proven series of skill-driven training videos which cover the spectrum of customer service, customer success, client retention, help desk, telephone training and call center skills. The protagonist surely overreacts in the … Request a demo code. Dealing with angry callers can be a burdensome part of your job. The Top 5 Customer Service Training Videos on YouTube 1. Learn strategies to keep your video conferencing productive and respectful. If you wish to change your cookies options, you can manage this in your browser settings, however, this may affect site functionality. LEARN MORE. Customer Service DVDs A proven series of skill-driven training videos which cover the spectrum of customer service, customer success, client retention, help desk, telephone training and call center … Keynotes & On-site Workshops for Associations, Corporations and Sales Meetings featuring Nancy Friedman, The Telephone Doctor. Trusted by over 30,000 HR leaders & trainers, these skill-driven videos will add instant credibility and proven content to your next customer service workshop, staff meeting or training session. By continuing to browse or by closing this banner, you consent to the use of cookies. ServiceSkills is America’s premier eLearning platform which equips your team with the skills they need to improve customer service levels and increase collaboration. This video shows a comedic situation from the TV show “Two Broke Girls”, … CRM Learning's large selection of customer service training videos cover all aspects of representing the organization, including handling difficult customers, solving problems, providing stellar service over the phone, and more. It can be hard not to do this, but train your … How to Provide Extraordinary Service From dealing with an irate customer to learning how to handle an overly talkative customer… While a phone call can feel like you’re talking directly to someone, it lacks the visual feedback of face to face contact. Learn how to turn Disappointed Customers into Satisfied Customers. The phone is one of the oldest and most personal customer service channels. Email Skills. Jeff Toister is an author, consultant, and trainer who helps customer service teams unlock hidden potential. Learn the fundamentals of customer service in a retail setting. These snappy, bite-size videos and e-learning courses explore how you can put the service back into your customer service. Learn the do’s and don’ts of Business Phone Etiquette. The Six Steps in a Successful Tech Support Session. Don't interrupt a complaining customer. © Canity - a product of Messages On Hold Australia Pty Ltd | All Rights Reserved | ABN: 47 009 438 528 |. Premium customer service means focusing on every customer experience, including over the phone. Canity has a library of hundreds of bite-sized training videos covering the fundamentals of Customer Service through to deeper concepts that will take your team to a new level. Short bite-sized customer service video lessons covering every aspect of Customer Service training. In many cases, if the phone … Grow your skills to present professionally and engage with any audience. Use these affordable high quality training DVDs to teach employee phone skills and customer service. Learn to identify, deal with and report inappropriate Workplace Behaviours. Learn how to turn Anxious Customers into Happy Customers. Despite popular belief, the phone is still the preferred method for customer service. Learn what COVID-19 is and how to reduce the risk of infection. Handpick Your Training Modules Explore 400+ video lessons. … Learn the do’s and don’ts of how to communicate over Email. Learn why customers cancel and how to save them. Learn the do’s and don’ts of how to communicate over Email. In this hilarious clip from the movie The Internship, a group of students take part in customer service phone training where their customer service phone … Learn the do’s and don’ts of Business Phone Etiquette. The Top 5 Customer Service Training Videos; The Top 5 Funny Customer Service Videos; Now, the next time you need the perfect video to illustrate a point about customer service, you know exactly where to turn. 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