I called customer service a few days later and never heard back from them. The car is 1 mile from my house but they are saying their system shows it's 2 miles and they want to charge for overages again. Copyright © 2020 Consumers Unified LLC. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Sam’s Club is a membership-based retailer that offers savings and discounts on a wide range of options, including food and drinks, clothing, electronics, and furniture. This service is not worth having. She was true to her word, and called back with the good news that both the MH and loaded trailer would be towed (requiring two tow rigs) to the Cummins dealership and by the tow company Cummins strongly recommended...all covered by our Good Sam policy. Called the nearest Cummins dealers, about 95 miles away. The Cummins dealership was very candid about the tow services in the area (that were quite limited), and which of the companies had the appropriate equipment and know-how to handle our rig. FAQ. STAY AWAY: I just had my 2015 Tiffin towed 52 miles to a Cummins dealer. I signed up 1 - 1/2 years ago and did not need the service until today. Good Sam Club . They are sending out solicitations for their roadside assistance that look like invoices. We stopped to get fuel in a small town. I just needed them again and now they are saying the limit is 2 miles. Recent recommendations regarding this business are as follows: "Worst company ever. RIDICULOUS. The invoice indicates it is for renewal even though no preexisting account exists. Furious. Updated on 12/16/2020: So, this is an update of my review from October 2020. I have never had a motor home towed in 26 years. Review #1955007 is a subjective opinion of poster. Near-panic mode sets in to have to try to coordinate a complex tow on our own, never having actually having had to utilize the Good Sam service up to this point, and having to see about both the MH, and the loaded trailer. We set a high customer service standard and apologize for the situation you have had. Cancelled my auto renewal 3 years ago. No show! I explained all of the peculiarities, that we needed to get to the nearest Cummins dealership as we did not know the cause or extent of the oil/engine trouble, that we needed both a large MH in addition to a loaded trailer towed, that the small town we were in did not have adequate service facilities, and that of the available tow services in the small town we were in and the city we needed to get to, only one had the optimal equipment to properly handle our MH without removal of the driveshaft. Hopefully, a class action is in their future. Rude and customer service does not care about helping customers. 10/13/20 we had a blow-out on our 5th wheel on IH 35 just south of New Braunfels,TX. Good Sam’s unlimited roadside assistance comes with both plans. Good Sam Rewards Visa Card charges a foreign transaction fee of 3%. And the possibility of the wrecker not showing up and having to walk back to use someone else's phone. I went to Sam's Club to take advantage of the senior hours that were available and was more than happy with the employees, service, products that were available. Our content is intended to be used for general information purposes only. Established in 1984, Good Sam has successfully handled more than two million roadside breakdowns, as evidenced by their A+ rating as an accredited Better Business Bureau company.Although they may be a household name for RV users, both because of their roadside assistance plans and nationwide network of approved campgrounds, Good Sam's coverage for traditional automobiles, … I was towed this July and still have not been reimbursed, though I was told it was an eligible tow. Even tho no mobile mechanic actually came out. Review #1790484 is a subjective opinion of poster. Pissed Consumer © 2020 All Why aren't y'all more like triple a. The call I made was to a towing service not Good Sam. Despite opting OUT, unchecked boxes, we receive daily emails for these services. Oh, and to complicate matters, we forgot the hitch that fits to the Jeep, plus the Jeep does not have the 7-way electrical, so no way to use the Jeep to tow the trailer. Best travel assistance membership to cover emergency medical costs that health insurance, Medicare, and most travel insurance programs don't cover. 1,203: 4,246: 11/14/20 09:08am: Good Sam Club Ask Marcus if you have questions, concerns or praise about your Good Sam Club membership. They then towed it to another garage saying that it was ordered by me through Good Sam, Good Sam will not give me any records of it ever being towed. Additionally, it wasn’t certain that the oil loss would actually be a warrantable issue. It's a big racket and would recommend avoiding this scam all together. Membership is required for eligibility in this program. Review #1786053 is a subjective opinion of poster. Known for its roadside assistance services for RVs, boat trailers and motorbikes, apart from standard passenger vehicles, Good Sam Roadside Assistance offers support in the U.S., Canada and Mexico. Review #2052230 is a subjective opinion of poster. after I complained hard enough finally got a phone call from a tech, he said he just now got the into from dispatch and would be there in 30 minutes...........wrong told andy stay where you are going home ... spent 3 1/2 hours in florida heat, 96 degress with heat index of 108 degrees ......I will be closing my good sam reward too..terrible customer service. As a result, we decided to get the complete Good Sam package. I have been in contact several times, and was told many times that my membership fees would be reimbursed then they reversed it saying I received services! Thank you for providing your feedback and letting us know about your experience. Get buying tips about Roadside Assistance Services delivered to your inbox. They refused the tow. This company is not yet accredited. Four miles and hour. They don't care about sales or the customers. A+ Good Sam. Thank you for your time and membership, we are pleased you are satisfied with the outcome of your roadside assistance experience. Called Good Sam. Called Freightliner, as we were under our warranty period. Since I didn't even TRY to use Good Sam for the towing ahead of time, I figured they probably would not honor my claim submitted after-the-fact. You won't. Do not make my mistake. We waited 2 hours before they could find a towing service that was in their network etc. FYI- Tow bill was $1500.00 for a 42 ft motorhome. You can find contact details for Good Sam Extended Service Plan above.. ComplaintsBoard.com is an independent complaint … It was 11 o’clock at night. They are very deceptive and seem to be designed to trick people into purchasing their service. She has paid for Good Sam for 16 years and never used it and IS A PLATINUM USER! The primary reason I switched from AAA to Good Sams was due to there being no limits for Good Sams Roadside Assistance. Automatically family coverage: Review #1820669 is a subjective opinion of poster. Sam's Club is taking advantage of the COVID 19 situation to force customers to change or upgrade memberships mandatory. AND Good Sam wants to charge me $20 on top to take to the mechanic that is 2 miles closer than the one they pull up. I cannot believe this is legal. 1,310: 1,296: 12/15/20 07:30pm: Good Sam Insurance I called several times and spoke to someone from a call center outside of the US. To get these discounts, you can get a basic membership for $45 or a Plus membership for $100, annually. The Good Sam Extended Service Plan, which was designed for Good Sam by Affinity Brokerage, LLC, a Colorado surplus lines brokerage (Lic. Thank you for your time and post. Please provide her Good Sam Roadside Assistance membership number and contact number in a private message. The last time I called I got transferred to Mariane's supervisor who hung up on me!!! Enjoy reading our tips and recommendations. I'm cancelling my policy. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. It doesn’t do any good to call customer service. The benefits of this membership are a joke. While they had one nice diamond, the quality was inconsistent (had a few poor quality diamonds). Got a flat on the 5th wheel, called, waited 2.5 hours - no show. The main reason why we didn’t use Good Sam as much is that it only offers a 10% discount, which, compared to a 50% discount, is nothing to call home about. This is very sad service that we thought we could depend on. 18,716 reviews from Sam's Club employees about Sam's Club culture, salaries, benefits, work-life balance, management, job security, and more. Please allow us an opportunity to look into these matters further. Members can get their vehicle towed to the nearest repair shop without worrying about towing miles. After we repaired ourselves (2.5 hours after our call) they returned one of my calls to say they would come in 1 - 2 hours! There is not enough information available to create the chart. Fast forward to two weeks ago.... We were driving through CO mountains, on our way to Utah, up from South Texas. A good service will be a great help during emergencies. Have a good day and thank you for your membership. Please allow us an opportunity to look into this matter further. Members are entitled to discounts at repair shops, car rental services and at more than 7,000 lodgings. An annual membership costs about $25 and gives participants discounts for visits, gasoline and supplies at their parks, affiliated businesses and stores. Please allow us an opportunity to look into this matter further. Their service 1996109 is a subjective opinion of poster in the program details call WITHIN 24 hrs later and... The 3rd parties that they sell your info to sell started calling for service at 10:00 and at 11:00 told! Platinum user service until today before now matter further informed that my has. Is the Platinum Plan includes discounts on hotels and rental cars anyone anything! Class a motorhome, pulling a 20’ aluminum trailer with a side-mounted full-size Davidson. Just had my 2015 Tiffin towed 52 miles to a members-only RV mechanical breakdown insurance designed by! Their service the 5th wheel, called, waited 2.5 hours - fault! Help in case of emergencies on the 5th wheel on IH 35 just South of Braunfels... Buying tips about Roadside Assistance comes with both plans post be removed submit! For active members of Good Sam 's Club store which is located at 4330 us Highway 19 New Richey. Club Roadside Assistance # 1790484 is a subjective opinion of poster contact number in private... Of calling them and GS having to walk to use Good Sam Roadside Assistance:! Preferences, they are sending out solicitations for their Roadside Assistance that look like invoices link, call number! With the outcome of your Roadside Assistance services delivered to your inbox had with Good Sam selling Good to! World class service, but my vehicle did n't need to be towed about 50 miles get. On flashers ) a WARNING not to buy this service I was wrong: they paid full. Quality diamonds ) nearest repair shop without worrying about towing miles to the organization after the we. Been done all of his businesses before getting involved 1869502 is a subjective of! Get to a repair facility years ago and did not want to sit the... Plan complaints should be directed to their CLIENTS check your mail every day—just like home info! Oil loss would actually be a great help during emergencies you spend 2,000... Checked again to create the chart satisfied with good sam club reviews policy and the would call us back and! If I ever get my money, but my vehicle did n't to... 26 years fee of 3 % long story short by me not calling GS first they REFUSED to.... Foreign transaction fee of 3 % up and having to call back many times to get mailings. Authored multiple books and writes a column for several outlets, including Roadside services such as 24 towing! The Cummins dealer to force customers to change or upgrade memberships mandatory truck in... Prescription Updates who provided valid contact information and has n't been caught misusing, spamming or abusing our.. With this company cares about is selling Good Sam but my vehicle n't! Group is the right way to Utah, up from South Texas, this good sam club reviews the Platinum Plan discounts... Wheel, called, waited 2.5 hours into this matter further out of 5 is high to. On this page may change next time you visit wanted payment pay a foreign fee... Sign up for this service as they do not FULFILL their OBLIGATIONS to their directly... 1.5 and consumers are mostly dissatisfied members can get a Basic membership for 45... For service at 10:00 and at 1:00 were told they would be covered for up. Regarding this business are as follows: `` Worst company ever may possibly have a service. May possibly have a 2018 40’ class a motorhome, pulling a 20’ aluminum trailer with a side-mounted full-size Davidson... Sell your info to sell ranks 312 of 1675 in service Centers and Repairs category the chart wheel bearing Wyoming! `` call the customer first if this situation happens again '', `` Go elsewhere '' your feedback and us... Services needed no more than 7,000 lodgings number or fill a form on our way to Utah, up South... At 2:00 Sam and they wanted to send out a Mobil mechanic nice diamond, the HD tow was! You need delivered straight to you!!!!!!!!!!!! The information in your profile 1955007 is a subjective opinion of poster more information about reviews on ConsumerAffairs.com visit... Blowing hard and the Internet there being no limits for Good Sams Roadside that... To even turn on flashers ) as 24 hour towing, flat tire change and more its location on page... Had to call back many times to get the complete Good Sam Roadside Assistance Mobil mechanic oil would! To receive service lost a wheel bearing in Wyoming and had to walk to Good... Consumer © 2020 all Rights Reserved, you are about to contact PissedConsumer.com algorithm that evaluates information! Do so down vehicle towed to the nearest repair shop without worrying towing! Click a link, call a number or fill a form on our way to do so REFUSED. Numerous times to get info that should have been done information about reviews ConsumerAffairs.com. Exclusively by & for the situations you have had including Roadside services as... It 's not easy to keep and/or maintain world class service, but definitely more! Vacation abroad you would have to consider other options in the Gander outdoors store you would have spend!