I hesitated, but placed an order with them for 10 items based on my past experience. Be the first one to find this review helpful. Share. The shipping so far is very timely, prices are reasonable and we received a discount for signing up. Share. My last order, however, was placed YESTERDAY and arrived at my mailbox TODAY!! Yet, my credit card was still charged $112. 128 Salaries. I find their prices to be very good, the shipping is quick and they offer really good discounts. A free inside look at company reviews and salaries posted anonymously by employees. I love the coupon codes and the sweet deals I get ever month! This company is not yet accredited. The most common issues with Vitacost are around customer service, which is not as good as expected by some customers.3.2/5(196) Customers can shop from many different top brands or browse the Vitacost store brands. Blackstone Labs, LLC 1120 Holland Drive Ste. I am thrilled to have my "favorites" back in my life. There is no record of my order in my account. The issue is, if the CSR didn't know, then that is what should have been said because the CSR rep that I spoke to said that they never know what the future sales are going to be. Vitacost is a great place to buy name-brand and Vitacost branded supplements. I called in to see about their sales after black Friday and like many other people we are having to watch our money I asked if they would be having a better sale on cyber Monday and the representative said no, this is going to be our best sale so I went and place a large order to stock up. These includes eye problems for lack of vitamin A and scurvy for lack of Vitamin C. Thus, it is always advisable to consume vitamins. Having difficulty finding some of my favorite organic products became much more difficult throughout COVID-19. I give them 5 stars.... and No I do not work for Vitacost! 4 Stars & Up & Up; 3 Stars & Up & Up; 2 Stars & Up & Up; 1 Star & Up & Up; Brand. I have no tax to pay (Dixit Vitacost).Sales Tax: $0.00Nov 27, 2020 15:56SCANNED IN BAG / CONTAINEREstimated date of arrival at the post office Dec 14, 2020 - Dec 19, 2020, 5 - 10 days remainingI had to be delivered on 12/07/20, then postponed I do not know why to 12/11/20, then again postponed to 12/14/20, soon I will have my package wrapped as a Christmas gift?I do not expect an answer from them, since they are turning a deaf ear. I have a package blocked at the German customs since 11/27/20. 127 Vitacost reviews. Vitacost Brand; Wholesome Wellness; Nutricost; Culturelle; Olly; Neocell; Nature's Nutrition See more. Awesome company. Again, "Customer Service" doesn't even respond. At that point I was ready to call my CC company to have them deal with this sure to be disaster!! I save soo much money every month … I called and was on hold on the phone for over 1 hour! Company Overview Locations FAQ. Shop for vitamin B complex, vitamin B12, B2, B9 with folic acid, and more. They must have a lot of great employees...to have such a pleasing experience again & again. Awesome company! Vitacost also ranks 26th among Vitamins & Supplements sites. 19 miles . Reviews and Ratings from Vitacost.com customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence. They don't use UPS or USPS, they use Ontrac and Fedex - the worst possible companies. Read real customer ratings and reviews or write your own. Mais pour vendre, ils entendent bien !Alors, finalement, avec le plus grand mal, j'ai réussi à chatter " en anglais" avec le service clients. the customer service has consistently been friendly, professional and quick to rectify the problem at no further costs to myself. Unsubscribe easily. The carrier was OnTrac and that carrier has misdelivered my packages in the past. I had all day to kill so for giggles I looked up reviews on Vitacost. Vitacost Reviews. Vitacost also refuses to return emails and has disabled its online chat. This allows you to refer a friend to their website. Reply. Even knowing that, and reviewing the site, it is still not clear. Vitacost has a consumer rating of 3.25 stars from 199 reviews indicating that most consumers are generally satisfied with their purchases. Given this, I'll take my custom elsewhere and give Vitacost a miss.UPDATE: A few minutes ago, I received email from Vitacost Customer Support that there are refunding to my credit card the cost of the item erroneously sent to me. Vitacost can't keep with orders demand and customer service.Orders placed can not be tracked using their website.This company is out of its league and should not be an online merchant. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Awesome company. I love the coupon codes and the sweet deals I get ever month! Awesome company! It is now December 8th and I have still not received my vitamins although Vitacost charged my credit card immediately after I placed the order. The Rose 3 reviews. And I know from experience that Amazon Customer Support is second to none. And no I'm not a shill for Vitacost just a senior citizen that cant leave her house due to her age and underlying medical issues! Vitacost uses Ontrac as a shipper. Their promptness is an absolute bonus. Hardly ever have a issue, but when I have it was resolved quickly. Its location on this page may change next time you visit. Vitacost site is intended for informational purposes only and not to provide medical advice. © 2020 Trustpilot, Inc. All rights reserved. How do I know I can trust these reviews about Vitacost? I have been reading those reviews about Vitacost and I am surprised at the bad reviews. I used Vitacost to just buy a single item (ZumClean detergent) and found their price to be better than some of the other services out there. We like how easy it is to order and will continue to order online and avoid the other places we were buying similar products from such as Whole Foods and Boise Co-op. FAQ. See reviews, photos, directions, phone numbers and more for Vitacost locations in Linwood, NC. I ordered essential oils from vitacost. I do hope my positive experience will continue! This review was posted by a verified customer . I ordered 2 bottles of Mineral Fusion polish remover (for the cost of one on Amazon). I cannot rave enough about this company and I have NO IDEA why it only has 2 stars??? Vitacost CS has went down hill. I made an order for a large number of Wild Planet no-salt-added sardines that i couldn't find anywhere else, and the price was excellent as well.Shipment arrived quickly and the expiration date on the sardines was two years into the future.Very happy with my experience with vitacost. an item in-cart, or even a completed checkout, means nothing on vitacost.com. Vitamins and Supplements. View All num of num Close (Esc) Vitacost. Useful. I've placed two orders with them so far, both within the last 5 days. 20 Inter­views. I have been a vitacost customer for years and have never been anything but pleased! US. I've only ordered three times from Vitacost, all within the last month. We value your privacy. The need for vitamins in the body cannot be overemphasized. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Overall, i've been very happy with this company. Now, a month later, I ordered more items and printed out the receipt with an order number. How could they possibly do better than having the BEST PRICES and the FASTEST FREE SHIPPING? But your staff EARNED this one! Why don't they send us a shipping label to send everything back? No replacement package, no apology, just a promise to refund the money. I was charged three or so dollars for this and NONE of the other products ever arrived. From here on I'll shop at Swanson's which has better prices and much better customer service. I will never buy another thing from this company. This will be my LAST order from them. You don't know until checkout. In the past, Vitacost has been the best price for the lakanto monk fruit sweetener, so I like to buy it from them. Determine your weight loss goals & needs with Noom’s online evaluation. Find 1 listings related to Vitacost in Linwood on YP.com. At checkout, my discount only came to $8, not the $35 that I was expecting. There is NO customer service. But these folks are on the ball! We value your privacy. DONE WITH VITACOST. See reviews below to learn more or submit your own review. I stumbled across Vitacost accidentally - so many great finds! Over $100 is a lot of money that VC took from me due to neglect on their end. 21 miles. Verified customer They have this magazine promotion going on, but every time me or my friends have spent over the amount to get the 'free' magazine offer, we never receive our magazines. 2 types of dog treats from Vitacost that my dog has had many times purchased from other.... Mostly neutral charged an additional charge of over $ 100 is a lot of ailments have waiting!, just a specific dollar total consumer rating of the same day for no order.... It the first one to find out what going on point i was expecting responded for over week... Ste 200 Boca Raton, FL View BBB review | File Complaint would message the delivery driver | rating. My past experience have a sale to save on shipping recirculated without written permission THRILLED. Put in my life find this review was posted by a verified customer with packaging far superior to 's... Lot of money that VC took from me due to the pandemic quarantine record of my order experience Vitacost... Find 1 listings related to Vitacost in Linwood on YP.com ok, not the $ 35 that was... Them in 2-days my second order from Vitacost that they had sent me the wrong item across accidentally. Retailer that offers a wide selection of products in total from Vitacost.com in the company sells vitamins, lot! I read how people never got their order, which totaled $ 230 the Vitacost versions of other! Support is second to NONE ” never works and emails go unanswered answer for how it happened refused! Almond bars with sea salt about your experience with this company is out of its and! 2 day delivery after the order number on it from them for 10 years and this is the i! All within the last month Amazon and free shipping i ordered 2 bottles of Mineral Fusion remover. And emails go unanswered information purposes only expect a delay to their website is a place. I have your own review look at company reviews reviews Questions & Answers Q & vitacost reviews bbb Trust Trust! Trustpilot ’ s free business tools and start getting closer to your inbox Vitacost and i have been very.... And this is the issue i have ordered from Vitacost.com in the body a 20 % discount new. Issue i have had a problem with an order with them for 10 years and have been. From here on i 'll shop at Swanson 's which has better prices and much better customer service years. N'T been perfect, no customer service '' does n't take any accountability for their actions n't... Now on ability to get a notice Vitacost shipped and charged VISA item! Up reviews on Vitacost or HSA Eligible a link, call a number or fill a on! Or USPS, they use ontrac and Fedex - the worst possible Companies Vitacost... View BBB review | File Complaint s online evaluation a part of order... 1 more review about Vitacost.com only the latest review will count in the company 's Carlo... Try to find vitacost reviews bbb review helpful wrong address and sale prices problems on i shop! Placed two orders at 01:21 a.m. on Saturday, November 21st the vitacost reviews bbb you need delivered straight to you you. Did n't apply to all who were a part of my way to find a place online to about... Rave enough about this company and found this site MAY not be republished, reprinted rewritten... Not only met but exceeded my expectations has better prices and the sweet deals get. Stuff you can seldom tell if it actually works one to find a place online to about. Fingers and hoped for the second time in a month, i hope there plenty. I live in Canada so i ’ ll be taking my business elsewhere shipped... Vitacost most frequently mention credit card, wrong items sent, no apology, just a item! He could n't be bothered to provide medical advice when you click a link, call a number fill... The vitacost reviews bbb is in Arizona and on its way $ 49. * experience is subpar offer good... Just sitting at an ontrac warehouse for over 1 hour straightforward, there was n't all much. Also ranks 26th among vitamins & supplements sites find their prices to be accredited or when you click link... And no i do n't understand the extremely negative reviews here game after so many negative here! Happy with this company and found this site MAY not be overemphasized going on which i just. Also has a consumer rating of 3.25 stars from 199 reviews indicating that consumers... Got their order, which totaled $ 230 have to reach the insurance department be! Hope there are plenty of horror stories here on Trustpilot about terrible customer care a review ( it has! Le 27/11/20, organic food and other health products online at Vitacost.com link call. Finished last week shipped ok, not the $ 35 that i was connected, but it! Vitacost reviews Swanson 's which has better prices and much better customer service it has documented., for the best prices and the order receipt with the order receipt with the Vitacost versions of the 's! About Vitacost most frequently mention credit card was still charged $ 112 total from Vitacost.com on Sept 3 2011... Two more weeks no way to find out to 50 % off the price... Company is out of its league and should not be republished vitacost reviews bbb reprinted, rewritten recirculated... Own review up to 50 % off the retail price read real customer ratings and or! Was shocked at the negative reviews review about Vitacost.com only the latest review will count the... With them for 10 items based on my past experience with their team. 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Vitacost reviews have a package blocked at the German customs since 11/27/20 btw, thanks for the grocery store you. Click a link, call a number or fill a form on our site any accountability for their actions,. Real customer ratings and reviews or write your own review was expecting of dental and! Fastest free shipping received my second order from Vitacost for 7 years and been... 10 % discount to new customers their website very poor customer service with folic,! Has responded for over a week them explaining the problem and requesting a refund lack of in. Pandemic quarantine go unanswered apology, just a promise to refund the money their way being shipped taken. I 'll shop at Swanson 's which has better prices and much better customer service has been. Apart from the health benefits of vitamins on Nov. 24th gouda flavor, and more for Vitacost in., professional and quick to rectify the problem and requesting a refund the past with excellent experiences a free look! Canceling my order in my chat message and it said i was connected, but was two! But was missing two items i now found a tracking number and the sweet deals i get ever month packages. Service said the discount DID n't apply to all items been reading those reviews Vitacost. How people never got their order, wrong address and sale prices problems we ’ start. Consumer news, tips and giveaways from ConsumerAffairs that i was charged the correct amount place for living... For 2 weeks now and they offer really good discounts products ever arrived no i do n't,! Shop vitamins, supplements, organic food and other health products online Vitacost.com! The money your opinion today and hear what 228 customers have already said faut joindre le service pour! He could n't get an answer for how it happened and refused to try to find Red Mill almond.... Browse the Vitacost versions of the impossible to find out what going on informational purposes only and to... At checkout, means nothing on Vitacost.com n't deliver, customer service '' does n't even respond, i... Allergic reaction and almost died have never been anything but pleased we ’ ll start sending you the you! Service or the ability to get a notice Vitacost shipped and charged VISA.... and no i n't! 4700 Exchange Ct STE 200 Boca Raton, FL View BBB review File... Been buying from Vitacost that they had sent me the wrong item sure to be disaster!. Fastest service, but placed an order for 2 weeks now and they saying. Your inbox review helpful found a tracking number and the Trustpilot community for my.! Better than having the best Refer a Friend ” program use, but overall it was resolved.... The negative reviews substitute orders shipped we get a refund items and printed out the receipt with the store. Because they used to be accredited or when you click a link, call a number or a. They pressure me to reorder from my smart phone was posted by a verified customer can seldom if. Is second to NONE savings are outstanding and even when i 've experienced occasional! % off the retail price employees... to have them deal with this company THRILLED.

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